Monday, 20 July 2020

Covid-19 Salon Guidance and New Measures in Place


SAFETY GUIDANCE
After 3.5 months of being closed, we’re so happy to finally be able to open our doors to you again!
We’ve spent time rearranging the salon and putting procedures in place to provide a safe space for you to enjoy that much-needed ‘me time’ and some well-deserved relaxation. Our changes include one-way floor signage, hand sanitiser stations, extra cleaning, a cashless and contactless booking system, and visors to be worn by all staff. As the government guidelines change, we will continue to align with them accordingly.
Please be aware that you will need to bring your own mask to your appointment and our toilet facilities will be closed for the time being (except for emergencies). It is recommended you use your own toilet facilities prior to your appointment.
All therapists on the premises have undertaken updated safety training and will be on hand should you have any questions or concerns.
Please ensure you review the below guidance prior to your visit.
Thank you and see you soon!
Roman Beauty Team

1. Your Appointment & Payment:
* Please book your appointment online here
* No cash payments. You will be prompted to enter your card details on our private & secure booking system prior to your appointment so we can ensure a smooth cashless checkout at the end of your appointment.

2. Appointment Requirements:
* Please arrive on time and alone
* If you arrive early, please wait in your car so we can finish cleaning
* Wash / Sanitise hands on arrival
* Bring your own facemask
* Bring your own bottle of water if needed
* Only bring minimal items to your appointment (no watches)
* No toilet facilities (emergency only)
* Please do not use your phone whilst here
* Please fill out your Covid-19 Screening Form which is sent to you at time of booking or can be filled out here
*If you are a new client booking your first appointment, you will also need to fill out your client consultation form here
* Please cancel your appointment if you develop a cough, high temperature, fever, breathlessness, sore throat, loss of smell or taste of food, or have been in contact with anyone showing Covid-19 symptoms within the last 14 days.

3. Hand Sanitiser Stations
Are located at the entrance for you to use on arrival with a full 20 second guideline sheet for you to follow. We have also added complimentary hand cream for you to use, if you wish.
3. Physical Distancing
Please follow government guidelines and keep a safe distance from others. Recommended 2 metre where possible or 1 metre with PPE. As our therapists offer close up treatments less than 1 metre we are require to wear visors for all appointments where a clear screen is not in place.
4. One-way System
Please observe the one way system in place and avoid congregating where possible. One way markings are layed out on the floor.
5. Venue Cleaning & Hygiene
Our staff will be regularly cleaning and sanitising all surfaces inbetween each and every client. They will then wash their hands prior to starting your appointment and after each appointment. All towels are freshly layed out for each client and washed at the recommended temperature of 60 degrees. Massage and Facial products are decanted prior to your arrival, and any waxing items such as strips and sticks are disposed of at the end of your treatment. For intimate waxing, we always wear gloves and have a ‘no double dipping’ policy to maintain high hygiene standards.
6. Treatment Room & Reception Area.
All non-wipeable equipment / chairs have been removed from the salon, and wipeable plastic boxes are now offered for you to place any items or clothing. There is no longer a waiting area to reduce congestion. All magazines have been removed from the salon, and our product display will be ‘view but don’t touch’ only. Please speak with a member of staff if you would like your own product brochure or to try any product samples.
7. Appointment Cancellations
We have a strict cancellation policy in place which requires you to give a minimum of 24 hours notice to cancel or reschedule your appointment to avoid late cancellation fees. This Policy is still in place with the exception of developing Covid-19 symptoms or any other contagious symptoms within the 24hours prior to your appointment. We politely ask that you do not abuse our cancellation policy as I’m sure you understand a small business cannot run on empty appointments.

8. Track & Trace
Our online booking system requires you to enter your name & contact details. We are required to hold these details both for your appointment itself, and to be able to share them with the NHS track and trace teams if requested.
These measures are subject to change in line with Government guidance. If you have any suggestions or concerns, please speak to a member of the team while at the venue.

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